Although the audit practice brings added value to companies, many accountants feel psychological discomfort and stress before the expert. But it does not have to be: an auditor or a human! He is also preparing to test and does not know what situations he/she would face at the client, it can be stressful!

Audit of financial statements requires not a small effort. First, the process of planning, gathering information, preparing documentation, then a visit to the audit client, to examine the specificity of the company, interviews with selected individuals, long nights spent on finding the best solutions for the client to finally give an opinion and report of the study. While these actions that the auditor performed remotely, without raising anxiety among accountants, the mere "being" the client is, unfortunately, no longer perceived as stress.

However, to minimize the risk of negative emotions of their clients, the auditor may use some simple solutions that will facilitate cooperation and strengthen their contacts.

First, the expert and his team tested should be optimistic about their clients. Do not assume in advance that something might go wrong. Of course, this situation should also take into account that then do not be too disappointed, but let us do everything to make the process of auditing financial statements proceeded calmly to both sides.

Let's be kind and polite to the people you're talking about. Sometimes you smile at someone, say a kind word to create a friendly atmosphere. Listen to the needs of our clients - often these needs are spoken between the lines.

What is important - try to remember the names of people with whom we are talking. This is a very significant sign of respect for the other person. Recall the times when a telemarketer calls us and turns our name. It is true that he inclined to the negative? The same feeling will be our client if we do not know who you're talking about.

In the event of a situation in which the client feel anger because he does not made available to us at the time the documents, so the test will be longer, we never felt we favor him of our dissatisfaction. Sometimes, some issues are better left unsaid - accountants have a lot of duties and audit requires them additional work: anyone may happen that you forget something.

Very important is the outfit of the auditor. It is said that our appearance is 80% of success. Certainly, the client will feel more special, when he saw neatly dressed panelists than too short skirts and high necklines or wrinkled shirts. Dress is always and everywhere expresses our relationship to other people!

Great solution for auditors may be 24iValue: thanks to this system, the time spent on the client can be minimized, and our client will reward us greater satisfaction that the audit went quietly and without unnecessary complications.

Remember that an audit is to help our client. It is up to us largely depends on whether the client will want to continue to work with us, and will prefer to find someone more suitable.

Main page Other posts